Online UTI Treatment in Calgary, Alberta

You are seen by a Canadian licensed doctor authorized by the College of Physicians and Surgeons of Alberta (CPSA) to care for patients in Alberta.

Health care in Alberta is administered through Alberta Health Care Insurance Plan. TelePlus Care is a private virtual clinic — your flat-fee visit is not billed to AHCIP, and no referral, roster, or wait-list is required.

For free, publicly funded non-urgent health advice in Alberta, you can also call Health Link (811).

Online care is not for emergencies. For severe or rapidly worsening symptoms, call 911 or go to your nearest emergency department.

Yes. If your symptoms fit an uncomplicated bladder infection and you are otherwise well, a TelePlus Care doctor can assess you by phone or video from anywhere in Calgary, Beltline to Tuscany, and send an antibiotic prescription to your chosen pharmacy when it is clinically appropriate. More complicated cases, including symptoms in men or during pregnancy, are referred for in-person care instead.

No, and that is by design. Antibiotics are prescribed only after the doctor reviews your symptoms, history and risk factors and decides they are the right treatment. Some cases need a urine test, a different diagnosis, or in-person care. Guidelines also advise against treating urine that tests positive but causes no symptoms in most non-pregnant adults, so a positive test alone is not enough.

AHCIP covers medically necessary physician services for eligible Alberta residents, but private scheduled telehealth and most outpatient prescription drugs are handled differently. TelePlus Care explains any fee before your visit, and you may pay for the medication itself unless you have drug coverage. If cost is a concern, a pharmacist UTI assessment is covered by AHCIP with a valid Alberta Health card.

Often, yes. Alberta has among the broadest pharmacist prescribing authority in Canada, and a pharmacist with Additional Prescribing Authority can assess an uncomplicated UTI in an adult woman and prescribe antibiotics in one visit, covered by AHCIP. It is a genuinely good option. TelePlus Care simply offers an alternative scheduled visit with a doctor when a pharmacy visit is not convenient for you.

Men can book, but urinary symptoms in men are treated as more complex and are rarely a simple bladder infection. The doctor will often recommend testing or an in-person examination rather than prescribing antibiotics online, because the safest treatment depends on a fuller assessment. The same caution applies to children, who should generally be seen in person.

Urinary symptoms in pregnancy should be assessed promptly and are not treated as a routine online case. A TelePlus Care doctor can review your situation and will usually recommend urine testing and in-person or obstetric care, because untreated infections in pregnancy carry added risk. Seek urgent care right away if you have fever, back or flank pain, vomiting, or feel very unwell.

TelePlus Care offers scheduled same-day visits when availability allows. If you need advice immediately, Health Link 811 is a free 24/7 Alberta nurse line. For urgent but non-emergency care, the Sheldon M. Chumir Health Centre in the Beltline runs 24/7 urgent care. For severe or worsening symptoms, call 911 or go to an emergency department such as Foothills or Peter Lougheed.

The doctor will explain why and point you to the right next step: a urine culture, your family physician, a Calgary walk-in clinic, urgent care, or an emergency department if needed. If treatment cannot be provided safely online, TelePlus Care reviews the visit for an eligible refund, initiated within one business day; an administrative processing charge may apply.

TelePlus Care is a private virtual clinic, so visits are not billed to Alberta Health Care Insurance Plan (AHCIP) — you pay a flat visit fee and there is no wait-list or referral needed. Our doctors are licensed by the College of Physicians and Surgeons of Alberta (CPSA) to care for patients in Alberta. For publicly insured, non-urgent advice you can also call Health Link (811).

Most Calgary patients can book a same-day or next-day virtual visit with TelePlus Care — no roster, referral, or wait-list required. You connect with a Canadian licensed doctor by phone or secure video from home, and when appropriate a prescription is sent to your preferred Calgary pharmacy.

In Alberta, a pharmacist who holds Additional Prescribing Authorization (APA) can assess an uncomplicated UTI and prescribe antibiotic treatment in a single visit, without a doctor's referral. This authority comes from Alberta's APA framework — widely regarded as the most comprehensive pharmacist prescribing authority in Canada — which was introduced in 2007. (Source: Alberta College of Pharmacy.)

Because care is virtual, TelePlus Care serves patients across Alberta, including Calgary, Camrose, Canmore, Chestermere, and Cochrane, and other communities — anywhere in the province with a phone or internet connection.

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