Terms of Service
Understand Your Rights & Responsibilities
Last updated: August 30, 2025
Welcome to TelePlus Care. These Terms of Service (“Terms”) govern your use of our website (telepluscare.com) and virtual healthcare services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. About Our Services
TelePlus Care provides virtual healthcare services to residents of Alberta, Canada. Our services include virtual medical consultations, prescription management, mental health support, chronic disease management, aesthetic consultations, and other telemedicine services. Our platform connects you with licensed healthcare providers who deliver care remotely through video, phone, or secure messaging.
2. Eligibility
To use our services, you must:
- Be at least 18 years of age, or have parental/guardian consent
- Be a resident of Alberta or be physically located in Alberta at the time of your consultation
- Provide accurate and complete personal and health information
- Have a valid Alberta Health Care Insurance Plan (AHCIP) number for insured services
3. Not Emergency Services
TelePlus Care does NOT provide emergency medical services. If you are experiencing a medical emergency, call 911 or go to your nearest emergency department immediately. Our virtual healthcare services are intended for non-emergency medical concerns only.
4. User Account and Responsibilities
When using our services, you are responsible for:
- Providing truthful, accurate, and complete information about your identity, medical history, and current symptoms
- Maintaining the confidentiality of your account credentials
- Using our services only for lawful purposes and in accordance with these Terms
- Following the medical advice and treatment plans provided by our healthcare professionals
- Notifying us promptly if you believe your account has been compromised
5. Medical Disclaimer
The information and services provided through TelePlus Care are intended for general healthcare purposes and should not replace in-person medical evaluations when necessary. Our healthcare providers will use their professional judgment to determine if your condition can be appropriately managed through virtual care or if an in-person visit is recommended.
Virtual consultations have inherent limitations. Certain conditions may require physical examinations, diagnostic imaging, or laboratory testing that cannot be performed remotely. Our providers will advise you if in-person care is needed.
6. Prescriptions and Medications
Our healthcare providers may prescribe medications based on their clinical assessment during virtual consultations. Prescriptions are subject to the provider’s professional discretion and applicable regulations. We do not guarantee that a prescription will be issued for every consultation. Controlled substances and certain medications may have additional restrictions.
7. Fees and Payment
Many of our services are covered by the Alberta Health Care Insurance Plan (AHCIP). Services not covered by provincial insurance, including certain aesthetic services, medical documentation, and uninsured consultations, will be billed directly to you. Fees will be communicated to you before the service is provided. Payment is due at the time of service unless otherwise arranged.
8. Cancellation and Refund Policy
We ask that you provide at least 24 hours’ notice if you need to cancel or reschedule an appointment. Late cancellations or no-shows may be subject to a fee. Refund requests are handled on a case-by-case basis and are subject to our discretion.
9. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of TelePlus Care or its licensors and is protected by Canadian and international copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.
10. Privacy
Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal and health information. By using our services, you consent to the practices described in our Privacy Policy.
11. Limitation of Liability
To the fullest extent permitted by law, TelePlus Care and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our services. Our total liability for any claim arising from these Terms or our services shall not exceed the amount you paid for the specific service giving rise to the claim.
12. Indemnification
You agree to indemnify and hold harmless TelePlus Care and its affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your breach of these Terms, your misuse of our services, or your violation of any applicable law.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Alberta.
14. Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a revised “Last Updated” date. Your continued use of our services after any changes constitutes acceptance of the revised Terms.
15. Contact Us
If you have any questions about these Terms of Service, please contact us: