Refund Policy

When Refunds Apply & How They Are Processed
Last updated: June 8, 2026

At TelePlus Care, we want our patients to clearly understand how refunds work before requesting one. This policy explains when a refund may be issued and the situations in which a completed appointment is non-refundable. By booking a service, you agree to the terms set out below.

1. Refund Review

Approved refunds are reviewed by our team before processing. The decision depends on appointment status, service completion, booking details, and the information provided in your request.

2. Date Range Requirement

When submitting a refund request, you must clearly state the dates the request relates to. The date range must not exceed 7 days.

Please mention the dates clearly, for example:

Requests that do not specify clear dates, or that span more than 7 days, cannot be processed until corrected.

3. Completed Visits Are Non-Refundable

If you have visited us online or in-clinic, there is no refund. A completed visit is considered delivered once it has taken place. For this reason, please do not request a refund for a visit that has already been completed.

4. Doctor’s Notes, Prescription Refills & Medical Documentation

The visit is not solely associated with the note. The visit assessment is separate from, and does not guarantee, the issuing of a doctor’s note, a prescription, or a prescription refill.

If you do not qualify for a doctor’s note, or the provider declines to issue a doctor’s note, prescription, or prescription refill, you may request a refund. In these cases, the deductible charges described in Section 5 (administration fee and payment gateway charges) are deducted from the amount returned to you.

For a documentation request, please provide the supporting documents that will help us assess your eligibility and make an informed decision. Please also note that:

• The visit assessment is separate from, and does not guarantee, the issuing of a note, prescription, or refill.
• Where a note, prescription, or refill cannot be provided, any approved refund is issued minus the deductible charges set out in Section 5.
• The team will confirm any next steps once your request has been reviewed.

5. Deductible Charges

When a refund is approved, certain non-recoverable charges are deducted from the amount returned to you, including:

• Administration fee ($20)— a flat charge that covers the cost of processing your booking and reviewing your request. This $20 fee applies to refunds such as those for a doctor’s note, prescription, or prescription refill.
• Payment gateway charges— the transaction fees applied by our payment processor, which are not returned to us when a payment is refunded.

The remaining balance, after these charges are deducted, is the amount you will receive.

6. Refund Processing Time & Method

Once your refund is approved, it is processed within 3 working days. Refunds are returned to the same card used for the original payment.

7. How to Request a Refund

If you believe you are eligible for a refund under this policy, please email us with your full name, the email or phone number used for booking, the clearly stated date range (not exceeding 7 days), and the reason for your request. Our team will review your request and respond with a decision.

8. Contact Us

If you have any questions about this Refund Policy, please contact us: