Frequently Asked Questions

TelePlus Care is a modern virtual healthcare clinic serving patients across Alberta. We connect you with licensed physicians and nurse practitioners through secure video and phone consultations, so you can receive expert medical care from the comfort of your home.

You can book a virtual appointment through our online booking platform at telepluscare.janeapp.com, by calling us at 587-442-4898, or by emailing booking@telepluscare.com. Same-day appointments are often available.

We offer a wide range of virtual healthcare services including general medical consultations, chronic disease management (diabetes, hypertension), weight loss programs, women's health (birth control, UTI treatment), men's health, skin conditions, mental health support, prescription management, doctor's notes, driving medical exams, and aesthetic consultations.

No, you do not need a referral for most of our services. You can book directly with us for virtual consultations. If you require a specialist referral, our providers can arrange that during your appointment.

TelePlus Care serves patients across Alberta, including Edmonton, Calgary, Red Deer, Lethbridge, Fort McMurray, Airdrie, St. Albert, Sherwood Park, Medicine Hat, Grande Prairie, Leduc, Spruce Grove, and all other communities in the province.

Many of our virtual consultations are covered by Alberta Health Care Insurance Plan (AHCIP) when provided by a physician. Some services may have additional fees. We recommend checking with us directly to understand coverage for your specific needs.

You need a device with a camera and microphone (smartphone, tablet, or computer) and a stable internet connection. We use a secure, easy-to-use platform that works in your web browser — no special software download required.

Yes, our licensed healthcare providers can prescribe medications during your virtual consultation. Prescriptions are sent electronically to your preferred pharmacy for convenient pickup or delivery.

Yes, TelePlus Care provides ongoing support for chronic conditions such as diabetes, hypertension, thyroid disorders, and more. Our healthcare providers work with you to create personalized management plans, monitor your progress, and adjust treatments as needed—all through convenient virtual consultations.

Your privacy is our priority. TelePlus Care uses secure, encrypted platforms for all virtual consultations and complies with all federal and provincial privacy regulations, including PIPEDA and Alberta's HIA. Your health records are stored securely and accessible only to authorized healthcare providers.

TelePlus Care provides virtual consultations for patients of all ages. For minors (under 18), a parent or guardian must be present during the consultation. Our providers are experienced in treating patients across all age groups.

Yes, we value your feedback! After each consultation, you'll receive an option to complete a short survey. Alternatively, you can contact our customer service team directly via phone or email to share your experience.

During your virtual consultation, you will connect with a licensed healthcare provider via secure video or phone call. The provider will review your medical history, discuss your symptoms or concerns, provide a diagnosis, and recommend a treatment plan — which may include prescriptions, lab requisitions, referrals, or follow-up appointments.

Most virtual consultations take between 10 to 20 minutes, depending on the complexity of your health concern. Some appointments, such as comprehensive assessments or chronic disease management consultations, may take longer.

Yes, you can cancel or reschedule your appointment through our online booking system or by contacting us at least 24 hours in advance. Late cancellations or no-shows may be subject to a cancellation fee.

Yes, we often have same-day virtual appointment availability. You can check our online booking system for available time slots or call us at 587-442-4898 to request a same-day appointment.

Pricing varies depending on the type of consultation. Many physician consultations are covered by Alberta Health Care. For specific pricing on services not covered by AHCIP, please contact our booking team at 587-442-4898 or email booking@telepluscare.com.

We accept major credit cards, debit cards, and e-transfer payments. Some services may be eligible for direct billing through Alberta Health Care. We also accept most private insurance plans.

Many private insurance plans cover telemedicine consultations. We provide detailed receipts that you can submit to your insurance provider for reimbursement. We recommend checking with your insurance company about your specific coverage.