Privacy Policy
Safeguarding Your Personal Information & Trust
Last updated: August 30, 2025
TelePlus Care (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (telepluscare.com) and virtual healthcare services.
1. Information We Collect
We may collect the following types of personal information when you use our services:
- Personal Identification Information: Name, date of birth, email address, phone number, mailing address, and Alberta Health Care Insurance Plan (AHCIP) number.
- Health Information: Medical history, symptoms, diagnoses, treatment plans, prescriptions, lab results, and other clinical data shared during virtual consultations.
- Technical Information: IP address, browser type, device information, and usage data collected automatically through cookies and analytics tools.
- Payment Information: Credit card or payment details for services not covered by provincial health insurance.
2. How We Use Your Information
We use the information we collect to:
- Provide virtual healthcare consultations and medical services
- Process prescriptions, referrals, and other medical documentation
- Communicate with you regarding appointments, follow-ups, and health updates
- Process payments and manage billing
- Improve our website, services, and patient experience through analytics
- Comply with legal and regulatory obligations under Canadian and Alberta law
3. Legal Basis for Processing
We process your personal and health information in accordance with the Personal Information Protection Act (PIPA) of Alberta, the Health Information Act (HIA) of Alberta, and the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable. We collect and use your information based on your consent, our contractual obligations to provide healthcare services, and our legal obligations.
4. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Healthcare Providers: Other physicians, specialists, pharmacies, and laboratories involved in your care
- Service Providers: Third-party vendors who assist us in delivering our services (e.g., electronic medical records systems, payment processors, communication platforms), all of whom are bound by confidentiality agreements
- Legal Requirements: Government authorities or law enforcement when required by law or to protect the safety of our patients and staff
5. Data Security
We implement industry-standard security measures to protect your personal and health information, including encryption of data in transit and at rest, secure access controls, regular security audits, and staff training on privacy and confidentiality. While we strive to protect your information, no method of electronic transmission or storage is 100% secure.
6. Data Retention
We retain your personal and health information for as long as necessary to fulfill the purposes for which it was collected, and in compliance with applicable retention requirements under Alberta’s Health Information Act and other applicable legislation. Medical records are generally retained for a minimum of 10 years following the last date of service, or longer as required by law.
7. Your Rights
Under Canadian privacy law, you have the right to:
- Access your personal and health information held by TelePlus Care
- Request correction of inaccurate or incomplete personal information
- Withdraw consent for the collection, use, or disclosure of your information (subject to legal and contractual restrictions)
- File a complaint with the applicable privacy commissioner
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings. We use Google Analytics to understand how visitors interact with our website. This data is aggregated and anonymized.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from children without appropriate consent.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website with a revised “Last Updated” date.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please contact us: