Online Prescription Refills in Hamilton, Ontario

You are seen by a Canadian licensed doctor authorized by the College of Physicians and Surgeons of Ontario (CPSO) to care for patients in Ontario.

Health care in Ontario is administered through Ontario Health Insurance Plan. TelePlus Care is a private virtual clinic — your flat-fee visit is not billed to OHIP, and no referral, roster, or wait-list is required.

For free, publicly funded non-urgent health advice in Ontario, you can also call Health811.

Online care is not for emergencies. For severe or rapidly worsening symptoms, call 911 or go to your nearest emergency department.

Yes, in many cases. If your medication is already prescribed, stable, non-controlled, and suitable for virtual care, a TelePlus Care doctor can review it online while you're in Hamilton and send a refill to your preferred pharmacy when it's clinically appropriate. If the doctor decides online renewal isn't safe, they'll explain why and point you toward bloodwork, an in-person exam, or another next step.

Common examples include stable maintenance medications for blood pressure, cholesterol, thyroid conditions, asthma or COPD, diabetes, acid reflux, allergies, and birth control, plus some non-controlled mental health medications. The doctor decides after reviewing your history, dose, and any monitoring you need. Some renewals may come with a short bridge supply and a lab requisition if your testing is overdue.

Controlled substances are never prescribed or refilled through these visits — that includes opioids, narcotics, benzodiazepines, and ADHD stimulants, which are regulated under Canada's Controlled Drugs and Substances Act. Online renewal also isn't appropriate for first-time complex prescriptions or medications that need urgent testing, an in-person exam, or close monitoring first. For these, keep working with your own prescriber or the appropriate specialty clinic.

Yes. You don't need a family doctor to book a focused refill review, which can help when you've moved to Hamilton for school and left a prescriber behind in another city. It's meant for continuing an existing, stable medication — not for controlled substances or new diagnoses. For ongoing care, McMaster and Mohawk students can also check what their campus health services offer.

Often, yes. Ontario pharmacists can renew many ongoing prescriptions in limited quantities for continuity of care and can prescribe for a defined list of minor ailments, so it's worth asking your pharmacy first. When a pharmacist can't extend it — refills fully lapsed, the dose changed, new symptoms, or the drug is outside their scope — a licensed doctor can review it online.

No. TelePlus Care virtual refill visits are a private, paid service and are not billed to OHIP. The fee is confirmed at booking and covers the doctor's medication review. Any medication you're prescribed is billed separately by your pharmacy, and your drug plan — private insurance or a provincial program such as the Ontario Drug Benefit — may apply as usual.

That happens with some medications — for instance, certain blood pressure, thyroid, diabetes, or cholesterol drugs need periodic monitoring. If your labs are overdue, the doctor may renew a short bridge supply and send a requisition so you can get bloodwork at a Hamilton lab, rather than renewing a full course blindly. This keeps you safe while avoiding an unnecessary gap in a stable medication.

Right away if you have any life-threatening symptom — chest pain, severe shortness of breath, signs of stroke such as face drooping or slurred speech, a severe allergic reaction, or thoughts of harming yourself. Call 911 or go to an emergency department such as Hamilton General, Juravinski, or St. Joseph's. An online refill visit is only for stable, non-urgent medication renewals.

TelePlus Care is a private virtual clinic, so visits are not billed to Ontario Health Insurance Plan (OHIP) — you pay a flat visit fee and there is no wait-list or referral needed. Our doctors are licensed by the College of Physicians and Surgeons of Ontario (CPSO) to care for patients in Ontario. For publicly insured, non-urgent advice you can also call Health811.

Most Hamilton patients can book a same-day or next-day virtual visit with TelePlus Care — no roster, referral, or wait-list required. You connect with a Canadian licensed doctor by phone or secure video from home, and when appropriate a prescription is sent to your preferred Hamilton pharmacy.

In Ontario, a pharmacist can renew or extend an existing prescription for a non-controlled medication to support continuity of care — without a new note from your doctor — up to the lesser of the quantity originally prescribed (including any authorized refills) or a 12-month supply, once they use their professional judgment to assess that continuing the therapy is safe and appropriate. This does not apply to controlled substances (narcotics, controlled or targeted drugs) or drugs designated as "monitored," and the pharmacist must notify your original prescriber (and your primary care provider, if different) within a reasonable time afterward. (Source: Ontario College of Pharmacists — Pharmacist Prescribing: Initiating, Adapting and Renewing Prescriptions Guideline.)

Because care is virtual, TelePlus Care serves patients across Ontario, including Hamilton, Innisfil, Kingston, Kitchener, and London, and other communities — anywhere in the province with a phone or internet connection.

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