Online Prescription Refills in London, Ontario
Running low on a medication you already take, and no easy way to see a doctor before it runs out? TelePlus Care offers online prescription refill visits for people across London, Ontario—from Old North and Wortley Village to Byron, Hyde Park, Masonville, and the student neighbourhoods around Western University and Fanshawe College. A doctor licensed by the College of Physicians and Surgeons of Ontario reviews your medication, dose, health history, recent changes, allergies, and any monitoring you may need. If a refill of an existing, stable, non-controlled medication is clinically appropriate, it can be sent to your preferred London pharmacy. Controlled medications are never handled this way, and if virtual care is not safe for you, the doctor will point you to the right next step.
Book Prescription Refill
TelePlus Care provides online prescription refill visits for London, Ontario patients. A CPSO-licensed doctor reviews an existing, stable, non-controlled medication and can send a refill to your pharmacy when it is clinically appropriate. Controlled substances are never prescribed online, and some medications require bloodwork, monitoring, or in-person care first.
- Controlled substances such as opioids and other narcotics, benzodiazepines, and ADHD stimulants are never prescribed or refilled through TelePlus Care's online visits, consistent with Ontario prescribing rules (College of Physicians and Surgeons of Ontario).
- TelePlus Care online refill visits are a private, paid service and are not billed to OHIP (Ontario Health Insurance Plan); the fee is confirmed at booking.
- For medication cost, Ontarians aged 24 and under without a private drug plan may be covered for many prescriptions under OHIP+ through the Ontario Drug Benefit program.
Clinical content is reviewed for accuracy and scope. TelePlus Care appointments go ahead only when a doctor agrees it is the right call, after a real assessment, and the doctor will explain the next step if virtual care is not the right fit.
Refilling a Medication You Already Take
This visit is for renewing a medication you are already on—not for starting treatment for something new or undiagnosed. During a secure phone or video appointment, a doctor confirms what you take, how long you have taken it, whether your dose has changed, and whether you have new symptoms, side effects, or allergies. If your medication is stable, non-controlled, and suitable for virtual review, the doctor can send a refill to a pharmacy near you—whether that is a big-box counter at Masonville Place, a grocery pharmacy in Hyde Park, or an independent shop in Old South. TelePlus Care serves Londoners across Old North, Byron, Oakridge, White Oaks, and Lambeth, along with nearby Middlesex County communities such as St. Thomas, Strathroy, Ilderton, and Dorchester. The doctor decides case by case, and will explain the safest path forward if an online refill is not the right fit for your situation.
- Secure phone or video visit with a doctor licensed in Ontario
- Review of your current medication name, dose, and how long you have taken it
- Assessment of recent symptoms, side effects, allergies, and history
- Refill sent to your preferred London-area pharmacy when clinically appropriate
Ask Your London Pharmacy First
Before you book anything, it is worth walking into your pharmacy. That covers a lot of routine, stable prescriptions and can save you a visit entirely. A pharmacist renewal is a bridge, though, not a full care plan. When your refills have lapsed, your dose needs to change, you have new symptoms, or the medication falls outside what a pharmacist can extend, an online doctor review helps close the gap without a crowded walk-in waiting room. Ontario pharmacists cannot extend controlled or monitored drugs, and they must notify your original prescriber after a renewal, so your records stay connected.
- Many stable, non-controlled medications can be extended at the pharmacy counter in Ontario
- A doctor's online review helps when refills have lapsed, the dose changed, or symptoms are new
- Pharmacists cannot renew controlled or monitored drugs
- E-prescriptions go to the London pharmacy you choose—chain, grocery, or independent
Medications Often Suited to an Online Refill
Many long-term maintenance medications can be reviewed virtually when you have been taking them steadily and nothing has changed for the worse. The doctor weighs each request individually and may ask for recent home readings, lab results, or details from your pharmacy before renewing, so it helps to have your medication bottle and any recent numbers ready. This is not a guaranteed outcome—if the review turns up something that needs closer attention, the doctor may recommend testing or in-person care instead of an immediate refill. Students at Western University or Fanshawe College who are away from a hometown family doctor, shift workers at London's hospitals, and newcomers still waiting to be attached to a primary care provider often use a visit like this to keep a stable prescription from lapsing. Common examples that are frequently suitable for an online review include the following, though your own situation always comes first:
- Blood pressure and cholesterol medications
- Thyroid medication such as levothyroxine
- Asthma or COPD inhalers used for ongoing control
- Diabetes medications such as metformin, when monitoring is current
- Stable, non-controlled antidepressants or other mental health medications
- Acid reflux medications, allergy medications, and birth control pills
Prescriptions That Need More Than a Virtual Visit
Some prescriptions need a hands-on exam, recent bloodwork, close monitoring, or a regular prescriber who knows your whole history. A doctor will not renew a medication online if doing so would be unsafe or fall short of the right standard of care. Most importantly, controlled substances are never prescribed or refilled through TelePlus Care's online visits—this includes opioids and other narcotics, benzodiazepines, and ADHD stimulants. For those medications, and for anything that needs specialist oversight, care through your family physician, a London Health Sciences Centre or St. Joseph's Health Care London clinic, or an in-person visit is the safer route. If any of the situations below apply, the doctor will explain why and point you toward the appropriate care rather than issue a refill that could put you at risk.
- Opioids, narcotics, benzodiazepines, and ADHD stimulants—never prescribed or refilled online
- First-time prescriptions for new or undiagnosed conditions
- Medications that need current bloodwork, vital signs, or a physical exam first
- Requests involving new chest pain, severe shortness of breath, fainting, or confusion
- Dose changes or complex conditions that need specialist monitoring
How Your Online Refill Visit Works
Booking an online prescription refill with TelePlus Care is meant to be simple, especially when you are juggling classes at Western, a shift at the hospital, or a commute in from Strathroy or St. Thomas. You complete a short, secure intake, choose a time, and speak with a licensed doctor by phone or secure video. The doctor reviews your request, tells you plainly whether a refill is appropriate, and gives clear next steps—whether that means a prescription sent to your pharmacy, a lab requisition, or a recommendation to be seen in person. There is no waiting room and no guessing: you leave the visit knowing exactly what happens next. Watch your email for a booking confirmation, and a team member may call to confirm your medication and preferred pharmacy before the appointment.
- Complete a short intake with your medication name, dose, and preferred pharmacy
- Meet a licensed doctor by secure phone or video
- Discuss recent changes, side effects, allergies, and any monitoring needs
- Receive a refill, a lab requisition, or a clear in-person-care recommendation
Sent to a Pharmacy Near You
When the doctor renews your medication, the prescription can be sent electronically to whichever London-area pharmacy fits your day. That might be a pharmacy near Masonville Place in the north end, one in Wortley Village or Old South, a counter along Wonderland or Fanshawe Park Road, or a pharmacy closer to home in Byron, Lambeth, or out in Ilderton or Komoka. You are free to choose a chain, a grocery-store pharmacy, an independent community pharmacy, or a delivery pharmacy if that suits you better. Because e-prescriptions travel directly to the pharmacy, there is no paper slip to lose between the clinic and the counter. Have your medication bottle or previous prescription details ready, ask the pharmacy about pickup timing after the prescription is sent, and let TelePlus Care know if the pharmacy needs anything clarified from the clinic.
When to Seek In-Person or Emergency Care
An online refill visit is designed for stable, existing medication—not for emergencies. If you have symptoms that could be serious, do not wait for a virtual appointment. Call 911 or go to the nearest emergency department—in London that includes the ERs at Victoria Hospital and University Hospital, both part of London Health Sciences Centre—if you have chest pain or pressure, sudden weakness or trouble speaking, severe shortness of breath, fainting, a severe allergic reaction, or thoughts of harming yourself. For urgent-but-not-emergency questions, you can reach a registered nurse any time through Health811, Ontario's free health-information line (call 811 or visit Health811 online). Ongoing conditions still deserve a regular family doctor or nurse practitioner for monitoring and medication changes; a virtual refill helps prevent a gap in stable therapy, but it does not replace continuous primary care.
- Call 911 for chest pain, stroke signs, severe breathing trouble, or a severe allergic reaction
- London emergency departments: Victoria Hospital and University Hospital (London Health Sciences Centre)
- Health811 (call 811) for free registered-nurse advice any time in Ontario
- Keep a family doctor or nurse practitioner for monitoring and dose changes
Online Prescription Refills in London — Fast, Convenient Virtual Care
Connect with a licensed healthcare provider from the comfort of your home. No referral needed — book your virtual appointment today.
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Other Ontario Locations
We also provide online prescription refills in these Ontario communities:
Related TelePlus Services in London
Teleplus care clinic is not an urgent care clinic. If you have an emergency please call911 or go to the nearest urgent care facility.
Good to know before you book in London
- Refills are for existing, stable, non-controlled medications. Opioids, benzodiazepines, ADHD stimulants, and other controlled substances are never prescribed or renewed online.
- A prescription is issued only when the Canadian licensed doctor agrees it is the right call after reviewing your medication, dose, and history.
- Once you have consulted the doctor, the visit fee is non-refundable — the assessment has been provided. Refunds are only available in certain cases; see our Refund Policy.
Virtual care in Ontario: coverage & licensing
TelePlus Care connects patients in London and other Ontario communities including Markham, Milton, Mississauga, and Newmarket with Canadian licensed doctors by phone or secure video — often the same day.
Licensed in Ontario
You are seen by a Canadian licensed doctor authorized by the College of Physicians and Surgeons of Ontario (CPSO) to care for patients in Ontario.
Public insurer: OHIP
Health care in Ontario is administered through Ontario Health Insurance Plan. TelePlus Care is a private virtual clinic — your flat-fee visit is not billed to OHIP, and no referral, roster, or wait-list is required.
Free health advice
For free, publicly funded non-urgent health advice in Ontario, you can also call Health811.
Emergencies: call 911
Online care is not for emergencies. For severe or rapidly worsening symptoms, call 911 or go to your nearest emergency department.
