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A urinary tract infection has a way of arriving at the worst moment — mid-shift downtown, during a lecture at the University of Regina, or on a cold night in Lakeview when the last thing you want is to sit in a waiting room. TelePlus Care connects people across Regina, from The Crescents and Cathedral to Harbour Landing and Whitmore Park, with a Canadian-licensed doctor by phone or secure video. The doctor reviews your symptoms, allergies, and history, decides whether an uncomplicated bladder infection can be safely treated, and, when appropriate, sends an antibiotic prescription to a pharmacy near you. When your situation needs hands-on care, you'll be told plainly and pointed toward the right in-person option.
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TelePlus Care offers online assessment of uncomplicated UTI symptoms for adults in Regina. A licensed doctor reviews your case by phone or video and, when appropriate, sends an antibiotic prescription to your pharmacy. Complicated cases — fever, flank pain, pregnancy, recurrent infections, or symptoms in men — are referred for in-person care. Not for emergencies.
Clinical content is reviewed for accuracy and scope. TelePlus Care appointments go ahead only when a doctor agrees it is the right call, after a real assessment, and the doctor will explain the next step if virtual care is not the right fit.
A bladder infection can go from a niggle to genuinely miserable between breakfast and lunch. If you've ever tried to book same-day care in Regina — juggling a full family-practice roster, a walk-in queue, or the Urgent Care Centre on Albert Street — you know the timing rarely cooperates. TelePlus Care gives adults across the city, from Cathedral and the Warehouse District to Harbour Landing and Albert Park, a way to be assessed without leaving home or missing a shift. You describe what you're feeling — burning, urgency, going constantly, pressure low in the pelvis, cloudy or strong-smelling urine — and a Canadian-licensed doctor reviews it by phone or secure video, usually the same day. If an uncomplicated infection can be treated safely, the doctor explains the plan and, when appropriate, sends a prescription to your pharmacy. If it can't be, you'll hear that clearly, along with where to go next.
Online care suits straightforward, uncomplicated bladder infections in otherwise healthy, non-pregnant adults — the classic lower urinary symptoms without any sign the infection has spread beyond the bladder. When that's the picture, a doctor can usually assess it well by phone or video and treat it safely. Plenty of situations, though, genuinely need an in-person exam, a urine culture, or a broader work-up, and our doctors will say so rather than treat blind or hand over antibiotics to move things along. Drawing that line honestly is part of doing this safely, and it protects you from a missed diagnosis or the wrong medication. If your case falls into the referral list below, that isn't a dead end — the doctor will explain why and help you find the right next step in Regina, whether that's a lab requisition, a walk-in clinic, or urgent care.

Most UTIs stay in the bladder, but sometimes an infection climbs to the kidneys, or another problem is quietly masquerading as a UTI. Those situations need in-person care, and you should not wait for a virtual appointment when warning signs appear. In Regina, the emergency departments at Regina General Hospital (1440 14th Avenue) and Pasqua Hospital (4101 Dewdney Avenue) are open around the clock, and the Regina Urgent Care Centre at 1320 Albert Street — the province's first, which opened in 2024 — handles non-life-threatening illnesses and injuries daily. If you're genuinely unsure where to go, Saskatchewan's HealthLine 811 connects you with a registered nurse at any hour, day or night, who can help you decide. A TelePlus Care doctor will also stop the visit and direct you to hands-on care the moment your symptoms suggest something more than a simple bladder infection. Trust the red flags below over the convenience of a screen.

Getting seen is meant to feel simple, even on a hectic day between work, class, and everything else. You start with a short online intake that asks about your symptoms and relevant history, then pick an appointment time that fits. At the visit, a Canadian-licensed doctor reviews everything with you by phone or secure video, asks the questions that separate a simple bladder infection from something that needs more, and tells you plainly what they recommend. There's no pressure to accept a particular treatment, and antibiotics are only offered when the doctor judges them appropriate. You finish the call knowing the plan, what to expect over the next day or two, and exactly when to seek in-person care if things don't improve.

When medication is the right call, the doctor sends your prescription electronically to whichever Regina pharmacy is easiest for you — a large chain near Victoria Avenue or the independent around the corner. The antibiotics used for uncomplicated UTIs are ordinary, non-controlled medications; for safety and by law, TelePlus Care never prescribes controlled substances online. Which antibiotic fits you depends on your allergies, kidney function, pregnancy status, and what has worked or failed before, so the choice is one the doctor makes with you — never a guaranteed outcome or a fixed script. Most people start feeling better within a day or two. Your pharmacist is also a resource for questions about doses, timing, and side effects.

You have more than one door in Regina, and the best one depends on your situation. Since 2018, Saskatchewan pharmacists have been able to assess and prescribe for uncomplicated bladder infections in women right at the counter — genuinely convenient, though they can't help men, anyone who is pregnant, or someone treated in the last four weeks, and a private assessment fee may apply. A walk-in clinic or the Urgent Care Centre on Albert Street can examine you in person. Your family doctor or nurse practitioner, if you have one, knows your history best. TelePlus Care sits alongside these as a private, same-day virtual option for the times getting to a clinic is hard — a night shift, no childcare, or a car that won't start in a Regina January. We'll gladly point you to in-person care when that serves you better; the goal is the right care, not necessarily our care.

If infections keep coming back, treating each flare in isolation misses the pattern. Two or more UTIs in six months, or three or more in a year, is worth a proper conversation about why — and usually an in-person work-up, since recurrent infection sits outside what can be managed safely on symptoms alone. A doctor can review triggers like sexual activity, hydration, menopause-related changes, and previous antibiotic courses, and help you build a prevention plan rather than a prescription treadmill. Everyday habits help many people, though none replace medical advice for stubborn or worsening cases. If you have already had several infections this year, that history is exactly the kind of thing to raise at your visit so the doctor can weigh whether testing, a referral, or a longer-term strategy makes sense for you.

Connect with a licensed healthcare provider from the comfort of your home. No referral needed — book your virtual appointment today.
Book Your Appointment NowWe also provide this service in these Saskatchewan communities:
TelePlus Care is not an urgent care clinic. If you have an emergency, please call 911 or go to the nearest urgent care facility.
TelePlus Care connects patients in Regina and other Saskatchewan communities including Saskatoon, Swift Current, Warman, and Yorkton with Canadian licensed doctors by phone or secure video — often the same day.
You are seen by a Canadian licensed doctor authorized by the College of Physicians and Surgeons of Saskatchewan (CPSS) to care for patients in Saskatchewan.
Health care in Saskatchewan is administered through Saskatchewan Health. TelePlus Care is a private virtual clinic — your flat-fee visit is not billed to Saskatchewan Health, and no referral, roster, or wait-list is required.
For free, publicly funded non-urgent health advice in Saskatchewan, you can also call HealthLine (811).
Online care is not for emergencies. For severe or rapidly worsening symptoms, call 911 or go to your nearest emergency department.
Choose the service you need and complete a short intake. No referral is needed.
Speak with a Canadian licensed doctor by phone or secure video, Monday to Friday 9:00 AM to 5:00 PM and Saturday 10:00 AM to 4:00 PM Mountain Time.
When clinically appropriate, you can receive a prescription, a note, a lab requisition, or a referral.
Virtual care is not for emergencies. Call 911 for an emergency, or 811 for free nurse advice.
Want to hear from patients? Read TelePlus Care reviews on Google
Medical Disclaimer: The information on this website is for general informational purposes only and does not constitute medical advice. Always consult with a qualified healthcare provider before making any health-related decisions. If you are experiencing a medical emergency, call 911 immediately.
Virtual care for Regina — head office in Edmonton, Alberta